Order and Refund Policy

  • Any window, product, accessory, or option not listed in the invoice is not part of the order.
  • Once an order has been placed, it may not be changed or cancelled after 48 hours. In the event of a cancellation after the production process has begun, we will retain the deposit.

Lifetime Limited Warranty

What is covered:

  • Manufacturer defects and shipping damage
  • Materials, operating mechanisms, and other parts
  • Defective motor products

What is not covered:

  • Normal wear and tear over time, such as slight warping, discoloration or fraying of materials
  • Damage caused by improper operation, cleaning, alteration, abuse, or misuse
  • Damage from exposure to the elements, children, pets, insects, accidents, or stains
  • Motor maintenance such as charging or replacing batteries
  • Natural attributes of shade products like the following:
    • Fabric appearing brighter or darker depending on the surrounding lights and the material
    • Side gaps – gap sizes may vary slightly depending on the contour of the walls and leveling
    • Depending on the size and thickness of the fabric, slight waving may occur
    • Depending on the material and the color, Blackout shades have varying degrees of room darkening effect, but they do not completely block all light

Resolution of Warranty Issues:

  • Repair or Replace: We will determine at our discretion if the product will be repaired or replaced.
  • Service and Material Charge: For any repair requests after 1 year, there will be a charge for the service, materials, parts, and shipping. Or we can help you purchase a new product.
  • Product Discontinuation: If a product replacement is needed for a discontinued product still under warranty, we will provide a substitute product that matches the original product as closely as possible. Only the defective product will be repaired or replaced.