Support

Order and Refund Policy

Any window, product, accessory, or option not listed in the invoice is not part of the order.

Once an order has been placed, it may not be changed or cancelled after 48 hours. In the event of a cancellation after the production process has begun, we will retain the deposit.

Lifetime Limited Warranty

What is covered:

• Manufacturer defects and shipping damage
• Materials, operating mechanisms, and other parts
• Defective motor products

What is not covered:

• Normal wear and tear over time, such as slight warping, discoloration or fraying of materials
• Damage caused by improper operation, cleaning, alteration, abuse, or misuse
• Damage from exposure to the elements, children, pets, insects, accidents, or stains
• Motor maintenance such as charging or replacing batteries
• Natural attributes of shade products like the following:
  • Fabric appearing brighter or darker depending on the surrounding lights and the material
  • Side gaps – gap sizes may vary slightly depending on the contour of the walls and leveling
  • Depending on the size and thickness of the fabric, slight waving may occur
  • Depending on the material and the color, Blackout shades have varying degrees of room darkening effect, but they do not completely block all light

Resolution of Warranty Issues:

• Repair or Replace: We will determine at our discretion if the product will be repaired or replaced.
• Service and Material Charge: For any repair requests after 2 years, there will be a charge for the service, materials, parts, and shipping. Or we can help you purchase a new product.
• Product Discontinuation: If a product replacement is needed for a discontinued product still under warranty, we will provide a substitute product that matches the original product as closely as possible. Only the defective product will be repaired or replaced.